All orders are dispatched from our Richmond, Melbourne warehouse.
Orders with successful payments placed via the website will be dispatched on weekdays (Monday to Friday) within a 48 hour period of receiving the order (excludes weekends and public holidays). Orders placed over the weekend will be dispatched on Monday.
Ninjabox provides free standard shipping on all orders over $100.
Our Ninjas ensure that all things are equal! You only pay $6 on all items – no matter their size! Spend over $100 and receive free shipping whether you are in Melbourne, Sydney, Adelaide or Brisbane Metro within 2 business days. For the rest of Australia and items shipped from our partner suppliers, your order will arrive within 3-7 business days.
Regular post to Perth and WA will take up to 7 days. Please use Express Post if you require your items sooner.
Once dispatched, orders in Melbourne, Sydney, Brisbane, Adelaide and Perth metro areas are expected to be delivered the next business day! For the rest of Australia your order will arrive within 2 business days after dispatch.
Changed your mind? We understand that the product might not be what you expected and are always looking to please our fellow Ninjas. Simply have the product shipped back to us within 30 days with our return documents and we will either refund or exchange your item – its up to you!
Please note that if the packaging or product is damaged you will occur a 10% restocking fee. Please see the Returns & Exchanges section for further detail.